What Most SaaS Reps Get Wrong When Selling to CISOs (And What Actually Works)
What I have learned selling services to CISOs and CIOs
Bryan Hunt
7/14/20252 min read


Selling to CISOs Is Easy — If You Listen
CISOs aren’t looking for another slick sales deck.
They’re not interested in buzzwords, dashboards, or flashy product tours. What they do want is a partner who understands the stakes—and speaks their language.
However, most SaaS representatives lose the deal before they even get a chance. Why? Because they pitch features instead of solving the risk.
The Sales Mistake That Costs You the Deal
You’ve probably seen it before:
A rep walks into a meeting, launches into a slide deck about AI-powered dashboards, and wraps up by asking, “So… what keeps you up at night?”
It’s the fastest way to get disqualified.
Here’s what doesn’t work when selling to security-focused decision-makers like CISOs and CIOs:
❌ Talking about “AI-powered dashboards” — It sounds impressive, but lacks substance. CISOs want outcomes, not tech jargon.
❌ Claiming your product is “compliance-ready” — Unless you can prove it with a framework (think: NIST, ISO, SOC 2), it’s just noise.
❌ Using the same discovery questions they’ve heard 50 times — CISOs don’t have time to educate you. Show up prepared.
What Works
To win deals in security-sensitive environments, shift your approach. Focus on what the buyer is really worried about—and help them solve it.
✅ Tie your solution to cost control, patching speed, and audit relief
CISOs are under pressure to do more with less. Show them how you make their life easier and their budget go further.
✅ Use a compliance-first discovery framework
I use something I call a Rapid Recall Pain Index to help buyers self-prioritize what matters most to them. This helps separate the “need-to-haves” from the “nice-to-haves” early in the sales cycle.
✅ Speak in business risk, not acronyms
Your buyer isn’t trying to buy a tool—they’re trying to avoid headlines about a breach. Sell to reduce risk, not to showcase your feature list.
✅ Understand what your CISO buyer needs to explain to the board
If you can help them defend spend and demonstrate ROI to leadership, you’ll win the deal—and their long-term trust.
What Security Buyers Really Want
CISOs don’t need more tools.
They need confidence that their attack surface is shrinking,
clarity on where they stand,
and control over the chaos.
When you sell with that in mind, you stop sounding like a vendor and start sounding like a strategic ally.
Why This Matters to You (The Hiring Manager)
You don’t need more noise in your pipeline. You need representatives who think like the buyer and qualify prospects quickly.
I’ve spent over 25 years selling complex SaaS, cybersecurity, and managed services solutions—often into regulated, high-stakes orgs. I’ve closed 7- and 8-figure deals by leading with trust and delivering measurable outcomes.
When you hire a rep who can speak the buyer’s language, here’s what changes:
Forecasts become more accurate
Deals move faster
Pipeline quality improves
Buyer confidence skyrockets
And those last-minute quarter-end surprises? Gone.
Final Thought
CISOs don’t need another pitch. They need a partner who understands their world. If that’s how you sell—or how you want your team to sell—let’s talk.
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